8c99 Terms & Conditions

1. Acceptance of Terms

By accessing, registering on, or using the 8c99 website and its associated services (collectively, the "Platform"), you ("the User," "Player," or "you") agree to be bound by these Terms and Conditions ("Terms"), together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately cease using the 8c99 Platform.

These Terms constitute a legally binding agreement between you and 8c99 ("the Company," "we," "us," or "our"). The Platform is operated for the purpose of providing online gaming and sports betting services to eligible users in the Philippines.

2. Eligibility and Account Registration

To register and use the 8c99 Platform, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age, as required by Philippine law and PAGCOR regulations governing online gambling.
• You must be physically located in the Philippines at the time of accessing the Platform, unless otherwise permitted.
• You must not be listed on any self-exclusion register maintained by PAGCOR or any affiliated body.
• You must not be an employee, director, contractor, or immediate family member of 8c99 or any of its affiliated companies.
• You must provide accurate, truthful, and complete information during registration. Providing false information is grounds for immediate account termination and forfeiture of all funds.

Each player is permitted to hold only one (1) registered account on the 8c99 Platform. Multiple accounts held by the same individual, household, IP address, device, or payment method may be treated as duplicate accounts and are subject to closure without notice. Balances in duplicate accounts may be forfeited at the Company's discretion.

8c99 reserves the right to conduct identity verification (KYC) procedures at any time, including at registration, upon withdrawal request, and at any point during the account lifecycle. Players must cooperate fully with KYC requests. Failure to provide satisfactory verification documents within the stipulated timeframe may result in account suspension and withdrawal restriction.

3. Account Security and Responsibilities

You are solely responsible for maintaining the confidentiality of your 8c99 account credentials, including your username, password, and any two-factor authentication codes. You agree to:

• Not share your login credentials with any third party under any circumstances.
• Notify 8c99 support immediately if you suspect unauthorised access to your account.
• Log out of your account at the end of each session, particularly when using shared or public devices.
• Not allow another person to use your account to place bets or conduct transactions.

8c99 shall not be liable for any loss or damage arising from your failure to maintain account security. Transactions and bets completed under your credentials are deemed to have been authorised by you unless you have reported a breach promptly in accordance with this clause.

4. Deposits and Withdrawals

All financial transactions on the 8c99 Platform are conducted in Philippine Peso (PHP) unless otherwise specified. The following conditions apply to deposits and withdrawals:

• Deposits: Funds deposited via GCash, Maya, BPI, BDO, Metrobank, and supported cryptocurrency channels are credited to your 8c99 wallet upon confirmation. Minimum deposit amounts apply per payment method as indicated in the cashier.
• Withdrawals: Withdrawal requests will only be processed to a payment method that has been used for a prior deposit on the account. The Company may require additional verification before processing any withdrawal.
• KYC Requirement: Withdrawals above PHP 10,000 cumulative may require full identity verification. Accounts that have not completed KYC may have withdrawal requests held pending document submission.
• Processing Times: GCash and Maya withdrawals are typically processed within minutes during operational hours. Bank transfers may take up to 3 business hours. Cryptocurrency withdrawals are subject to network confirmation times.
• Withdrawal Limits: Minimum and maximum withdrawal amounts per transaction and per period are specified in the cashier. The Company reserves the right to conduct enhanced due diligence on large withdrawal requests.
• Refused Withdrawals: The Company may refuse or delay a withdrawal request where fraud, money laundering, bonus abuse, or violation of these Terms is suspected pending investigation.

All funds deposited to your 8c99 account are intended for gambling use on the Platform. The 8c99 account wallet is not a banking facility. The Company does not pay interest on account balances.

5. Bonuses and Promotions

8c99 offers various bonuses and promotions to registered players. All bonuses are subject to specific terms and wagering requirements disclosed at the time of the offer. General bonus conditions include:

• Bonuses are credited to a designated bonus wallet and must meet the stated wagering requirement (playthrough) before any associated winnings can be transferred to the withdrawable balance.
• Wagering requirements specify the number of times the bonus amount (or bonus plus deposit) must be wagered using eligible games before withdrawal is permitted.
• Different game types may contribute differently toward wagering requirements. Live casino and slot contributions are specified in each promotion's individual terms.
• Bonuses that are not claimed within the stated validity period will expire and be removed from the player's account automatically.
• The Company reserves the right to withdraw, alter, or cancel any bonus or promotion at any time, with reasonable notice where practicable.
• Bonus abuse — including but not limited to irregular bet sizing, hedging, exploitation of errors, collusion, or use of multiple accounts — will result in bonus forfeiture and may result in account suspension.

6. Game Rules and Betting

All games offered on the 8c99 Platform, including live casino games, slot machines, bingo, horse racing, and sports betting markets, are governed by individual game rules available within each game interface. Players are responsible for familiarising themselves with the applicable rules before wagering.

In the event of a technical malfunction, disconnection, or system error during gameplay, 8c99 reserves the right to void affected bets and restore the game state to its last valid position prior to the error. The Company's records shall be the authoritative source in any dispute regarding game outcomes.

8c99 reserves the right to void and refund any bets placed on events where a clear pricing or odds error has occurred, where match-fixing or manipulation is suspected, or where a game has been discontinued or abandoned.

7. Prohibited Activities

The following activities are strictly prohibited on the 8c99 Platform and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Registering multiple accounts or using false personal information.
• Using the Platform for money laundering or any activity connected with the proceeds of crime.
• Attempting to hack, reverse-engineer, or otherwise compromise the Platform's security, software, or systems.
• Using automated scripts, bots, or software to place bets or exploit game mechanics.
• Colluding with other players in any game or betting market to gain an unfair advantage.
• Making chargebacks or payment reversals through your bank or e-wallet provider without first contacting 8c99 support.
• Using the Platform while subject to a self-exclusion order.
• Any conduct that violates Philippine law or PAGCOR regulations.

8. Intellectual Property

All content on the 8c99 Platform, including but not limited to the brand name, logo, design, software, text, images, game interfaces, and promotional materials, is the intellectual property of 8c99 or its licensors and is protected under applicable Philippine and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal gaming purposes. Any reproduction, redistribution, modification, or commercial use of Platform content without written consent is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by applicable law, 8c99 and its directors, officers, employees, and agents shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Platform.
• Loss of funds resulting from your failure to maintain account security.
• Service interruptions, delays, or errors beyond the Company's reasonable control, including force majeure events.
• Inaccurate information provided by third-party game providers or data feeds.

The Platform is provided "as is." 8c99 makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, or fitness for a particular purpose of the Platform or any of its services.

10. Account Suspension and Termination

8c99 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including in circumstances where:

• The player has violated any provision of these Terms.
• The player's account is associated with fraudulent, abusive, or suspicious activity.
• Required KYC documentation has not been provided within the requested timeframe.
• The player has initiated a chargeback or payment dispute with their bank or e-wallet provider.
• Regulatory requirements necessitate account closure.

Upon account closure, any remaining real-money balance (excluding bonus funds) will be returned to the player via the verified payment method on record, following completion of all applicable verification and investigation procedures.

11. Responsible Gaming

8c99 is committed to promoting responsible gambling. The Platform provides tools to help players manage their activity, including deposit limits, wagering limits, session time reminders, and self-exclusion. Players who believe they may have a gambling problem are encouraged to use these tools and to seek help from appropriate support organisations.

Players may request a temporary or permanent self-exclusion at any time by contacting 8c99 support or through the account settings. Self-exclusion requests are processed within 24 hours. During a self-exclusion period, the player may not access the Platform, and 8c99 will use reasonable efforts to prevent re-registration.

For further information on responsible gaming, visit the 8c99 Responsible Gaming page. Gambling is entertainment. Must be 21 or older to play.

12. Privacy and Data Protection

8c99 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your personal information as described in the Privacy Policy. 8c99 does not sell personal data to third parties. Data is used solely for the purposes of operating the Platform, complying with legal obligations, and improving player experience.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or controversy arising out of or in connection with the use of the 8c99 Platform that cannot be resolved through good-faith discussion between the parties shall be submitted to the exclusive jurisdiction of the competent courts of Metro Manila, Philippines.

Before initiating any formal proceedings, players are encouraged to contact 8c99 customer support to attempt informal resolution. 8c99 is committed to handling all disputes fairly and promptly.

14. Amendments to These Terms

8c99 reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via email and/or a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this document. Continued use of the Platform following the publication of updated Terms constitutes acceptance of the revised Terms. Players who do not agree to any amended terms must cease using the Platform and may request account closure.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the 8c99 support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the 8c99 Platform
• Response Time: Email responses within 24 hours; live chat responses typically under 2 minutes during Philippine peak hours

8c99 is committed to resolving all player concerns promptly, transparently, and in accordance with applicable Philippine law.